These terms and conditions contain legal obligations and we ask and encourage you to read through them carefully. Unless otherwise stated, any purchases made through wolfysadventures.com are subject to these terms and conditions.
By completing a booking, the travellers (you) are deemed to have agreed to these terms and conditions. The services to be provided are listed in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Wolfysadventures.
a) Prices and exchange rates — Prices are correct at the time of quoting, converted at the prevailing foreign exchange rate as set by Wolfysadventures.
b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveller has booked a tour, the traveller will not be required to pay any difference in the event of a price increase. Wolfysadventures Limited will not refund the balance of any price reduction.
c) Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.
d) Per person — All prices listed are on a per-traveller basis unless otherwise stated.
e) Inclusions — Prices include all inclusions as indicated on the tour description on wolfysdventures.com.
f) Exclusions — Prices do not include:
a) Credit cards — Wolfysadventures accepts the following credit cards for payment:
b) Payment due — Full payment is required at the time of booking.
a) Small group tours – We offer a free cancellation policy up to 24 hours before your tour; we can reschedule you to some other day or give you a full refund. For cancellations after 24 hours before your tour departure, late arrivals, and no-shows, we charge a 100% fee.
b) Private tours – We offer a free cancellation policy up to 7 days before your tour; we can reschedule you to some other day or give you a full refund. Cancellations made between 7 days and 48 hours before the tour date are eligible for a 50% refund or 50% future travel credit. All sales are final within 48 hours of the tour date including late arrivals and no-shows, and we will charge a 100% fee.
We want you to have a great experience, and we will always do our best to reschedule you for another tour or provide options wherever possible. Please note, this is subject to availability and price changes.
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer the amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
a) If a traveller wishes to amend an existing booking, the original booking must be canceled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveller).
While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
a) Confirmation — Upon receipt of full payment, Wolfys Adventures will issue a voucher via email for the booked tour.
b) Voucher — The lead traveller must present the original voucher issued by Wolfysadventures at the start of the tour.
Travellers must adhere to the start time set out in the product information on their voucher. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, Wolfys Adventures will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:
The traveller making the booking is responsible for their own and their party’s actions. If Wolfys Adventures deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Wolfys Adventures reserves the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations.
The lead traveller is responsible for providing accurate information during the booking process. Wolfy’s Adventures reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):
a) Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on wolfysadventures.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority.
b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate.
It is a requirement that all travellers doing a Wolfy’s Adventures Tour have valid and comprehensive travel insurance. Wolfy’s Adventures cannot be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Unless travelling domestically, travellers must carry a valid passport and have obtained the appropriate visas when travelling with Wolfys Adventures. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday.
Should you have a complaint about your tour, we urge you to discuss this at the time with your tour guide.
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. If you do not wish to be photographed or have your image used for promotional purposes, please inform your guide at the start of the tour.
Any personal information that we collect about you may be used for any purpose associated with the operation of your tour or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will treat your data in accordance with the General Data Protection Regulation (GDPR). For full details on how we process and protect your data, please read our Privacy Policy.
a) Wolfy’s Adventures shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.
b) Wolfy’s Adventures accepts no responsibility for any sickness, acts of crime, labor disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.
c) Wolfy’s Adventures maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on wolfysadventures.com will be without error and that functionality of the websites uninterrupted or without error.
d) Wolfy’s Adventures will not accept responsibility or liability for any traveller who contravenes any law or regulation.
In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
Wolfgang Kaufmann
Registered business in Austria
Am Aufeld 10
4860 Lenzing
Austria
UID: ATU75194629
Wolfy’s Adventures reserves the right to update and/or alter these terms and conditions at any time.
These Terms and Conditions are governed by the laws of Austria. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Austrian courts.
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